What to Expect Now That You Have Booked with Us
Now that you have booked with us, we want to make sure you have a good idea of what to expect from us, as well as some things we need from you! We are a customer service-first company, and want to ensure you have the best experience possible! Our goal is to WOW you so much that you want to leave us a 5-star review and tell all of your friends and family about us!
What to Expect from Us
You will receive some emails and/or texts prior to visit reminding you of your scheduled appointment.
We will arrive during our 2-hour timeframe as scheduled, and if we cannot make that timeframe for some reason, you will be notified as soon as possible.
We will knock on your door/call/text you letting you know we have arrived and are starting work.
We will tape up, bag up all necessary electrical components to ensure maximum property protection.
We will not use any high pressure to clean anything other than concrete or brick. We soft wash everything else to ensure no damage is caused or oxidation is surfaced during our visit.
If we are cleaning your house or roof, we will ensure all landscaping and grass is watered down really well to ensure plant protection throughout our cleaning.
We will clean up after ourselves during/post cleaning to make sure everything is as it was or looks better than when we arrived.
We will do a job-completion walk around at the end of every job ensure our clients are happy with our services. We will work to touch up any areas that we may have missed. Notice, some things can’t/won’t be able to be cleaned with a standard house wash/roof cleaning. We will discuss that prior to the cleaning and again during the walk-around.
Once you are happy with our work, we do leave a yard sign in your yard. You can take it down whenever you are tired of looking at it. We ask that you take a second and leave us a review on Google, Facebook, and/or Yelp, as this really helps us continue to grow our small locally-owned business.
What We Need from You
If for whatever reason, you need to reschedule/cancel your visit, please let us know as soon as possible. This helps us with efficient scheduling to ensure we are making the timeframes we discuss with all of our clients.
Please move any items away from your home/driveway before we arrive. This helps ensure we don’t damage anything, and it makes life easier for the tech(s) during the visit. Also, our soft washing cleaning solution does contain a diluted concentration of sodium hypochlorite (bleach), and we want to ensure no clothing, shoes, rugs, etc are damaged during our cleaning process.
Please make sure you are not running a washing machine, dish washer, shower, etc. during the visit. We use commercial-grade machines that have the ability to pull a large amount of water at a time. If any of these things are going on inside the home during our visit, the house’s water spigot cannot provide enough water for our machine, causing the job to be prolonged. This can cause us to miss timeframes, cause a headache for our other clients scheduled, and requires us to spend unnecessary time on the job. This can result in an increase in price for the job, so please be mindful of this during your service appointment.
Please let our tech(s) know if there are any special things we need to watch out for or pay attention to during our visit (damaged siding, loose bricks/blocks, etc). This helps us prevent any damages from occurring.
If you are having any pressure washing or soft washing done, please try to plan for someone to be home before we finish the job. This ensures we can do a walk-around and verify you are happy with the job we performed and make any necessary touch-ups. We know this isn’t always possible, but we if you can make it work, please do. We want to ensure your satisfaction, as we don’t do callbacks unless absolutely necessary. This is not necessary for gutter cleaning or solar panel cleaning, as these are straightforward jobs that do not require walk-arounds.
We do ask that you pay at the completion of the job performed, unless otherwise discussed prior to the job (commercial work only). Late fees will be applied if not paid on time. We accept cash, check, & card payments (subject to Square’s 3% transaction fee). Jobs over $10,000 may be subject to a 30% deposit. We will discuss that on a per-job basis.
At the end of the job, we do ask that you consider leaving us a review. You will receive texts/emails post-completion of the job with links that will take you right to our pages to leave a review. This is extremely helpful to our company, and if you mention the tech’s name and what work was completed during the job, they get a bonus for each review left!
You may receive a call from our admin team once the job is completed. This is to collect feedback based on how your experience went from start to finish, and to schedule your next appointment.
We really appreciate you trusting us with your business. We will work our hardest to ensure that your interaction with us is one of, if not the best you have ever received from a service business company. If you have any questions at all, please don’t hesitate to reach out any time via call or text @ (864)-713-9274. We look forward to working with you, and can’t wait to see you!
* We do take before/after pictures, videos, etc. during our visits, and we do use them for social media, marketing, website content, etc. If you do not wish for us to share those pictures, please be sure to let us know during your visit so we can notate that in your account. *