Foothills Exterior Cleaning Services

Client Terms & Conditions + What to Expect

We’re thrilled you chose Foothills Exterior Cleaning Services! Our goal is to give you an experience so smooth and professional that you’ll want to leave a 5-star review and refer us to friends and family. This page outlines what you can expect from us — and what we need from you to ensure top-tier results.

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✅ What You Can Expect From Us

• Appointment Confirmations: Expect text and/or email reminders leading up to your job. If anything changes due to weather or logistics, we’ll notify you immediately.
• On-Time Arrival: Our technicians will arrive within your 2-hour appointment window. Upon arrival, we’ll knock, call, or text to let you know we’re getting started.
• Professional & Safe Service:
  • We tape and bag exposed electrical components as needed.
  • We soft wash siding, roofs, gutters, and delicate surfaces — reserving high pressure for concrete and brick only.
  • We use your outdoor water spigot to complete the cleaning process.
  • Please avoid running indoor water appliances (washing machines, dishwashers, showers, etc.) during your appointment, as this may reduce pressure and delay service.
• Plant & Property Protection: We pre- and post-rinse all nearby plants and landscaping to protect them from any chemical runoff.
• Before/After Documentation: Our team will take photos and may record walkthrough videos before and after the job for quality assurance.
• Job Walk-Through: When possible, we’ll walk the property with you at the end of the job to ensure satisfaction and make any necessary touch-ups.
• Review Request: After service, you’ll receive a text/email with review links. Mentioning your technician by name earns them a bonus!

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📋 What We Need From You

• Rescheduling or Cancelling: Please notify us as early as possible.
  • If you cancel within 7 days of your appointment, a 20% cancellation fee will be applied.
  • If you reschedule within 48 hours of your appointment, a 50% deposit may be required to rebook.
• Clear Work Areas: Please move furniture, shoes, flags, or personal items away from the service area prior to our arrival to prevent damage from our cleaning solutions.
• Water Access: Ensure your outdoor spigot is accessible and turned on before arrival.
• Important Paint Notice: If you have any surfaces painted with organic-pigmented paint, you must inform us before service. We are not liable for damage without prior notice.
• Be Home if Possible: We recommend having someone available at the end of service to walk the job with our tech. This ensures you’re fully satisfied before we leave. (Not required for gutter or solar panel cleaning.)

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💳 Deposit & Payment Policy

• 20% Deposit Required for All New Clients: This deposit secures your spot and ensures materials and labor are allocated.
• Non-Refundable Deposits: Deposits are non-refundable but will be credited toward your scheduled service.
• Payment Due Upon Completion: Unless discussed beforehand, payment is due the day of your appointment.
• Accepted Payments: Cash, check, Zelle (1% fee), or credit/debit via Square (3% fee). Financing available via Wisetack (pending approval).
• Late Fees:
  • Residential: $30 for every 15 days past due
  • Commercial: $50 for every 45 days past due

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🌧 Weather Delays

We monitor the weather closely and will reschedule jobs when necessary for safety or service quality. You will be notified right away if a delay is needed.

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💬 Satisfaction Guarantee

We offer a 100% Satisfaction Guarantee. If you’re not satisfied, notify us within 48 hours and we’ll return to address any issues. Roof cleanings come with a 5-year streak-free guarantee.

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📸 Media Use & Privacy

We often take before/after photos and videos during service for internal quality control and external marketing. If you prefer your property not be used in marketing, let us know during your visit and we’ll note it in your account.

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📞 Post-Service Follow-Up

You will receive a follow-up call or text from our admin team to collect feedback and help schedule your next service.

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Foothills Exterior Cleaning Services
Fountain Inn, SC
📞 864-713-9274
🌐 www.foothillsexterior.com
📧 info@foothillsexterior.com